TheFlipDesk ("we," "us," "our") operates theflipdesk.com. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information you provide directly to us, including:

  • Contact details submitted through our contact form (name, email, phone, and your message)
  • Order details when you purchase or download a digital product (name, email, phone, and payment confirmation)
  • Any information you share with us over email, WhatsApp, or during a consultation call

We do not collect sensitive personal data such as financial account numbers or government ID numbers directly — payments are processed securely by our payment partner, Razorpay, and we do not store your card or banking details.

How we use your information

  • To respond to your enquiries and provide the services you request
  • To process orders and deliver digital products you've purchased
  • To send you order confirmations and download links
  • To improve our website and services
  • To comply with legal obligations

We do not sell your personal information to third parties.

Third-party services we use

  • Razorpay — processes payments for digital product purchases. Razorpay's own privacy policy governs how they handle your payment information.
  • WhatsApp / Email — used to communicate with you if you reach out through these channels.
  • Analytics tools (if enabled) — help us understand how visitors use our site, using anonymised or aggregated data where possible.

Cookies

Our website may use cookies for basic functionality (such as remembering your dark/light mode preference) and, where enabled, for analytics. You can control cookies through your browser settings.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data, subject to our legal and legitimate business requirements
  • Withdraw consent for data processing where consent is the basis for processing
  • Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us using the details below.

Data retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

For any questions about this privacy policy or how your data is handled, contact us at theflipdeskhq@gmail.com or write to us at D32, Second Floor, Main Vikas Marg, Laxmi Nagar, Delhi – 110092.

Last updated: August 2026